Privacy Policy

Our website uses applications to collect visitor data and analyse traffic on our site. This information helps us understand customer interests and helps us improve our website.

VTNZ will hold the information securely and will use it only for the purpose for which it was provided. This may include:

  • The continuous improvement of our business, its processes and the services we offer you
  • Providing you with service reminders, customer feedback surveys, occasional news and special offers we think might be of interest to you
  • Personalising our website based on your interests
  • Registration of vehicle and/or driver details with the New Zealand Transport Agency

You may ask us to show you the personal information we hold about you, make corrections to it or delete it from our records. You can update your information anytime or call us on 04 495 2500 and we’ll sort any issues, no problem.

For more general VTNZ or DEKRA New Zealand Data Protection or Privacy related enquiries and complaints please contact our Data Protection Officer via email at

Protection of Information

We won’t share your personal information with other 3rd party or affiliated organizations (subsidiaries of parent company DEKRA SE) unless we are required to provide services requested by you, by your agreement or if it is required by a law enforcement agency.

We maintain strict security measures to protect personal information. We also have best practice procedures in place to prevent any unauthorised access or disclosure of the personal information that we gather.

Full credit card/payment details are not handled or stored by VTNZ. They are captured directly by a compliant payment provider who will only deal with your personal information in accordance with the Privacy Act.

Information requested for complaints

The information requested through our customer complaints form is required to process your inquiry. All information provided will be held by VTNZ and treated as confidential subject to Privacy Act 1993 and the Official Information Act 1982.
Information that you submit to VTNZ through this process will be used to investigate your complaint. If your complaint is about a practical driving test, the information may be disclosed to the Testing Officer the inquiry relates to and the NZ Transport Agency in relation to this purpose. If you do not provide the information required by the complaints form, VTNZ may be unable to process your inquiry.


VTNZ’s website uses cookies to improve your online experience with us. Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive. Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not receive the full benefit of our site.


We often communicate with our customers by email. These emails will relate to your account and may be sent for account notification, feedback or marketing purposes.

All promotional emails sent from VTNZ will have the option to unsubscribe. If you wish to update your details, please visit

VTNZ Reminder Program: Facebook Advertising

VTNZ may use Facebook Advertising services to reach users who have signed up to the Reminder Programme. Data will be used in the accordance with Facebook, and VTNZ’s privacy policy. You can opt-out by removing VTNZ from your Advertiser section:

Marketing: Retargetting

VTNZ’s uses Google AdWords and Facebook re-marketing services to advertise on third party websites to previous visitors to our site. Visitors therefore could be targeted with an advertisement on Google search results page, Facebook, Facebook Audience Network and Google Display Network. Any data collected will be used in the accordance with Google, Facebook, and VTNZ’s privacy policy.

You can opt-out of re-marketing by visiting the links below:

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