Rachel is the Assistant Manager at our Westgate branch in Auckland.
The most satisfying thing about working at VTNZ for Rachel is being able to see everyone working hard and the branch running smoothly.
Rachel loves the people. That VTNZ is a family-oriented workplace is really important to her.
I’ve been doing vehicle assessments for more than 14 years, so I’m very passionate about vehicles and vehicle safety! I first started with VTNZ in 2007, but had a break and came back in June last year as an Automotive Technician before being promoted to Assistant Manager. I came back because I love the people, it’s a really family-oriented place and that’s really important to me.
As well as being the Assistant Manager, I am still an Automotive Technician so my main focus is on the branch floor, doing assessments. I also have an overview of everything that’s going on throughout the branch, so I’m quite often shifting between helping in the office and being out on the floor. You could definitely say I’m always on the go!
The general mechanics of the vehicles we get in here are the same, but each car is a little bit different. I enjoy assessing all of them, because it’s always a new experience, a new challenge. In saying that, I really like assessing 4WDs – they’re a bit more technical! Sometimes we get 1930s hot rods coming through the branch and they’re really interesting to assess – I like involving the customers with those ones as much as I can!
I think my greatest achievement at work, or the thing that brings me the most satisfaction, is being able to satisfy the customer. When you can make them smile, hear them say thank you, and feel like they appreciate your effort to help them, it really makes everything worth it.
I think at first, it was a bit different to work in a role above the men who had already been working at this branch. It can be challenging as a woman, managing the men and trying to figure out how they work best and how that fits with you running the branch. I’ve found that taking the time to listen, watch and relate to the way they do things (particularly with the assessment of vehicles) has built their trust. It has been really effective to encourage them rather than tell them what to do. They’ve responded really well to that, and it means that I feel confident that I am doing my job well.
We provide a great service here. Not only do we look after people’s cars, we also look after them. Even if they are coming in for a driving test, we’ll run out and change their light bulb and things like that, to make sure they can sit their test. We always want to make sure their cars up to standard and they won’t get pulled up for anything.
It’s also a great atmosphere – we’re a friendly bunch and we make sure we pass this on to our customers!
It’s a really great place to work, particularly if you’re into cars! We get so many different cars coming through, and it’s kind of unbelievable to sit in something that you’ve never sat in before – let alone drive it! It’s quite a cool feeling. And beyond that, there are so many opportunities within VTNZ. You can definitely progress here.
I think it’s when you can stand back and watch everyone working really hard and getting the job done, no matter how stressful things get. Seeing everything running smoothly, with the whole team working toward our common goals is really satisfying for me.
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