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Aisea is an Automotive Technician at our Queenstown branch.
He believes that the most important thing about working at VTNZ is keeping his customers happy.
Aisea always tries to do the right thing for his customers, giving them advice on where to go if something needs to be fixed and making sure their cars are safe for them and others.
Q: What does your day-to-day usually look like?
I really enjoy working at VTNZ because it is always busy – there’s never a quiet moment, so you’re always moving and never bored!
I work at the Queenstown branch so we get a lot of travelers coming through for assessments all year round. There are also quite a few rental companies in the area, so we have them bringing through all their vehicles too.
Q: How long have you worked at VTNZ?
I only started working at VTNZ as an Automotive Technician at the Queenstown branch 11 months ago.
In 2009 I moved from Tonga to Wellington, which is where I studied to be a motor mechanic. I stayed there for around five years and then moved up to Auckland and did some building and insurance jobs before the opportunity to work at VTNZ came up. I just wanted to do something more interesting that still used all the skills I had. I’m glad I made the move!
Q: What do you love about working for VTNZ?
I love working for VTNZ – It’s a really good job. I am a people person, so I enjoy meeting new people and talking to them.
I especially enjoy talking to and socialising with my co-workers, we all get along really well. When you work here, it’s kind of like you’re working with your family. My co-workers and my friends are all just like my family.
Q: How do you think you go above and beyond for your customers?
I like to talk to my customers and make sure they’re having a good experience at VTNZ. I’ll have a joke with them and get them laughing. It’s important to keep your customers happy!
I always try to do the right thing for them – if their car doesn’t pass the assessment, I give them advice on where to go and what they need to get fixed. Everything we do is to ensure their car is safe for them and others. I like to look after my customers.