COVID-19 Hub COVID-19 Hub

COVID-19 Hub

As it always has been, our main priority at VTNZ is to ensure the safety and wellbeing of our team members and our customers. Find everything you need to know about our branch processes in our Covid-19 Hub.

Inspection Services

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Driver Licensing and Testing

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Frequently Asked Questions

Do I need to wear a mask in VTNZ Branches?

Please wear a face covering at all times. For the health and safety of our team we will not be able to serve anyone who is not wearing a face covering even if you have an exemption.

Do I need to physically distance within VTNZ Branches?

Please follow physical distancing mandates based on nationwide or your regional COVID-19 level. For more specific information, please visit the government COVID-19 Website.

My Driving test is booked during Level 3, what do I need to do?

At Alert Level 3 and 4 driving tests cannot be conducted. When a date is announced to return to Alert Level 2 we will reschedule your test for you and send you a text message and/or an email with your new appointment details. Please be aware that it may take a couple of days for us to complete the reschedule and for the text and/or email to be sent to you.

If you are unable to make the appointment time you have been allocated there will be details in these messages on how you can rebook.

I live in Auckland where it's Level 3 but I booked for a Restricted test at a Level 2 branch, what process do I follow?

To keep our team and customers safe, you must follow the Covid level process for the area in which you came from. In Level 3, you are advised to stay at home and reduce travelling so you will need to rebook your test.

Do you accept cash payments?

To keep our team safe, we do not accept cash payments in Level 4, 3 or 2. We can only accept cash in Level 1.


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