As it always has been, our main priority at VTNZ is to ensure the safety and wellbeing of our team members and our customers. Find everything you need to know about our branch processes in our Covid-19 Hub.
Frequently Asked Questions
Please wear a face covering at all times. For the health and safety of our team we will not be able to serve anyone who is not wearing a face covering even if you have an exemption.
Please follow physical distancing mandates based on nationwide or your regional COVID-19 level. For more specific information, please visit the government COVID-19 Website.
At Alert Level 3 and 4 driving tests cannot be conducted. When a date is announced to return to Alert Level 2 we will reschedule your test for you and send you a text message and/or an email with your new appointment details. Please be aware that it may take a couple of days for us to complete the reschedule and for the text and/or email to be sent to you.
If you are unable to make the appointment time you have been allocated there will be details in these messages on how you can rebook.
To keep our team and customers safe, you must follow the Covid level process for the area in which you came from. In Level 3, you are advised to stay at home and reduce travelling so you will need to rebook your test.
To keep our team safe, we do not accept cash payments in Level 4, 3 or 2. We can only accept cash in Level 1.
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