Make a Complaint

Complaint Form

What is your complaint about?*
If you have any attachments to add to your complaint, please mention this in the first line of your complaint description. The relevant team will contact you to submit them separately.
Test Details
Test Date
Test location
Time of test
Testing Officer's Name
Applicant details
Driver licence number*
First name
Last name
Date of birth
Contact details
Email*
Phone number*
Test type
- Restricted licence test
- Full licence test
- On Road Safety test
Please describe your complaint – what happened?*
Third Party Authorisation
Only complete this section if this complaint relates to a third party.
- I hereby authorise the person listed below to act on my behalf relating to this inquiry. I have read & understood the inquiry written and am satisfied that the issues raised are accurate. I request VTNZ to investigate these matters and make contact with the authorised person. I understand that a resolution will be communicated with this person.
Authorised person’s details
Driver Licence Number (if applicable)
First name
Last name
Relationship to applicant
All other complaints
First name*
Last name*
Email*
Phone number
Branch visited
Certified Repairer Visited
Date of visit
Licence plate number
If not available, please add VIN number
What is your complaint about?
Staff member involved
Please describe your complaint*
Max 1500 characters.
Tick here (it stops spam)

Your details are securely stored, and we will never share your information with other companies. For more information please read VTNZ’s Privacy Policy.

Make a Complaint

Complaint Form

Test Details

Applicant details

Contact details

Authorised person’s details

All other complaints

Visit one of our 80+ branches nationwide