COVID-19 Service Update

Last updated: 12/10/2020 9:05am

COVID-19 SERVICE UPDATE

From 11.59pm on Wednesday 7 October, all VTNZ branches will be operating under Alert Level 1 restrictions. This means that 76 VTNZ branches will be open nationwide operating under their normal opening hours.

On behalf of everyone here at VTNZ, thank you for your patience and for observing our health and safety procedures when you have visited our branches.

COVID ALERT LEVEL 1 SERVICES AND OPENING HOURS

Under Alert Level 1 VTNZ will be offering all our usual services including Warrant of Fitness (WoF), Certificate of Fitness (CoF), Heavy and Entry Certification, Vehicle Condition Assessment (VCA) inspections, Road User Charges, vehicle registration, driver licensing and other NZTA products or services.

To see the details of a VTNZ branch in your area, their opening hours and the services they provide, please visit our branch finder to ensure you have the most up to date information

COVID-19 General Health and Safety
As it always has been, our main priority at VTNZ is to ensure the safety and wellbeing of our team members and our customers. If you are unwell with cold or flu symptoms, have been in contact with someone who has COVID-19 or if you are awaiting the result of a COVID -19 test please do not come into any VTNZ branches.

Some operational changes are still in place at our branches. Our customer service team will continue to be seated behind Perspex hygiene screens. This provides added protection for them and for you. They will also be continuing to follow rigorous cleaning procedures to ensure our branches are as germ-free as possible.

Some of our busy branches may also continue to have our VTNZ concierge service in place. This is where a staff member meets you and your vehicle as you position yourself in line. This will help with queue management and also offers customers an opportunity to get answers to any queries they may have before having to enter the branch.

In addition, it is important to note that we now accept cash and card (debit or credit) or on account as forms of payment for all transactions. We cannot accept cheques.

COVID-19 Contact Tracing
Under Alert Level 1, The Ministry of Health no longer requires businesses to collect information for contact tracing purposes. In place of registers, we now have Ministry of Health QR codes on display at all branches for your convenience. If you haven’t already done so, you can download the NZ COVID Tracer app and use it when you visit a VTNZ branch if you would like to be part of New Zealand’s contact tracing scheme. It is a fast and effective way to contact trace and most importantly, stop the spread of COVID-19.

VTNZ Certified Repairer
All of our VTNZ branches are drop-by for our WoF inspection services. We are managing our queues as efficiently as possible to ensure we get to our customers in a timely manner.

If you would rather book your vehicle in for a WoF inspection, now is the perfect time to try a VTNZ Certified Repairer near you. VTNZ Certified Repairers offer you the best of both worlds – an independent WoF assessment and the expertise of your local highly skilled mechanics all in one location.

If your WoF expired after 1 January 2020, and you haven’t yet renewed it, remember to do so ahead of the 10 October deadline. Drop into your local VTNZ branch or book at a VTNZ Certified Repairer near you.

Vehicle Inspections and Documents
NZTA’s temporary extension on expired inspections and documents has now ended. If your vehicle has an expired WoF or CoF, it is no longer legal to drive it on our roads until an inspection has been carried out. Drop into one of our VTNZ branches as soon as possible to renew your WoF, CoF and any expired documents such as driver licences, registration, certification and endorsements. Wait times may be slightly longer than normal, so we ask that you plan ahead and are patient.

More information can be found on the NZTA FAQ page

Driver Testing During COVID-19 Alert Level 1
During COVID-19 Alert Level 3 and 4 all driver testing services were closed. Under Alert Level 2 we were able to resume driver testing services. Under Alert 1 all driver testing services will resume as normal with a few exceptions:

  • Your Driving Testing Officer may be wearing a mask whilst conducting the test. You are encouraged to bring your own mask and wear that during your test too.
  • Support people, including translators, can now accompany you on your driver test. However, your Driver Testing Officer will ask you a series of COVID-19 related questions. Please do not be offended when they ask these questions as they are for the safety of everyone visiting our branches.

For the safety and wellbeing of our people and our customers, you cannot enter a VTNZ branch and will need to reschedule your driving test if:

  • you or your Support Person are unwell with cold or flu like symptoms
  • you or your Support Person have been in contact with someone in the past 14 days who has or is suspected of having COVID-19
  • you or your Support Person are awaiting the result of a COVID-19 test.

To reschedule your driving test please contact NZTA on 0800 822 422.

For all new driver testing appointments please visit the NZTA website to make a booking.

For more information on the health and safety procedures that you will need to adhere to so your driving test can be conducted please visit our Driver Testing under COVID-19 page.

Road User Charges Refund
To support owners/operators during COVID-19, the NZTA may be able to issue a RUC refund for excess distance remaining.

To qualify, the vehicle must be a:

  • heavy motor vehicle or trailer that is more than 3500kg, that
  • has more than $500 worth of RUC remaining on the vehicle

If you meet this criteria and would like to request a refund, please email rucassessments@nzta.govt.nz.  Please ensure you include your registration plate number/s, current hubodometer reading and a contact number.

Please be aware VTNZ is unable to issue any refunds, these need to be done through the NZTA. For additional information please visit nzta.govt.nz.

From everyone at VTNZ please take care of yourselves, your family and all of those around you.

Visit one of our 80+ branches nationwide

We'll have you road ready in no time.