COVID-19 Service Update

Last updated: 30/03/2020 5:30 pm

As you know New Zealand is now moving into a Level 4 COVID-19 Alert Status in an effort to significantly slow and reduce the transmission of COVID-19 throughout our country.  Here at VTNZ we completely support this objective as one of our key focuses is to ensure the health and safety of our staff, our customers and our wider communities.

To ensure we play our part in safeguarding New Zealand all of our VTNZ branches and offsites will be officially closed to members of the public at the end of business today (Wednesday 25 March 2020) and will remain closed until further notice.  We will only resume normal business once the government tells us that it is safe to do so.

ESSENTIAL SERVICE VEHICLES
The Government has instructed us that they require our help to ensure the safety of essential service vehicles only during this lockdown.  In conjunction with AA and VINZ we have worked at putting together a reduced inspection network that will cover the country.  In this network we will do WoF and CoF inspections and heavy certification for essential service vehicles only.  We will not be offering VCA, RUC, vehicle registration, driver licensing or any other services.

For VTNZ branches that will be open for essential service vehicles from Monday 30 March please follow this link.

If you are an essential service vehicle that visits us during the lockdown period, we will need you to observe the following procedure:

  1. Please line up in the queue for the open lane.
  2. Please remain in your vehicle. A VTNZ employee will come to you.
  3. We will ask for your name, address and contact phone number to put in our COVID-19 register should we need to contact you again.
  4. You will be asked if you have been overseas or in contact with anyone who has been in the last 14 days, in contact with anyone who has tested positive for COVID-19 or are awaiting test results or are feeling unwell in anyway. Please do not be offended when we ask these questions as they are for the safety of everyone visiting our branches.
  5. You will be asked a series of questions relating to a declaration that you are presenting a vehicle that is involved in an essential service, or that you are working in an essential service and require a WOF for your private vehicle to get to/from your place of work. If you are not involved in an essential service, your vehicle will be turned away.
  6. After this you will be given instructions by our Automotive Technician as to what they require you to do whilst the inspection is taking place.
  7. Our staff will be observing social distancing practices, wearing gloves and masks where appropriate and washing their hands between each inspection. We ask you to help us by observing these practices as well.

FOR NON-ESSENTIAL SERVICE VEHICLES
If you are not an essential service vehicle, we are unable to do any vehicle inspections or provide any of our other services for you at the current time.

We are still working with NZTA to understand what exemptions or extensions will be given to those people and companies that have vehicles or driver licenses expiring during the lockdown but are not deemed essential service vehicles.  All up to date information that we have so far can be found on the NZTA FAQ page https://www.nzta.govt.nz/about-us/coronavirus-disease-covid-19-services-update/frequently-asked-questions/.

In addition, we have also had questions relating to vehicle insurance and expired Warrants of Fitness.  The New Zealand Insurance Council has put out an advisory on this which can be found on their site https://www.icnz.org.nz/media-resources/media-releases/single/item/covid-19-insurance-advisory-your-car-insurance-and-wof-during-alert-level-4/

FOR DRIVER TESTING SERVICES
Due to the COVID-19 lockdown all driver testing services are closed until further notice.  NZTA is no longer taking bookings for driver tests.  Bookings will reopen once the government deems driver testing safe to undertake again.

For those that have a test booked to take place during the COVID-19 lockdown period please do not worry.  NZTA and VTNZ will be in contact in the near future to let you know what is happening.  We are currently working together to put a plan in place that can be implemented for when things return to normal.

FOR ROAD USER CHARGES, VEHICLE REGISTRATION AND OTHER NZTA PRODUCTS
We are unable to offer these services to any of our customers at this point in time.  These services will resume when we are officially open again.

In the meantime, please visit nzta.govt.nz for further information.

We’re committed to keeping you up to date with any changes that we need to make during this time and will post updates on our website, our social media channels and send further emails.  We ask that you regularly check vtnz.co.nz for information as this will be where we will post information first.

From everyone at VTNZ please take care of yourselves, your family and all of those around you.

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