COVID-19 Service Update

Last updated: 12/08/2020 12:00 pm

Once again New Zealand finds itself fighting the COVID-19 battle but as a team of 5 million we’ve done this before, and we can do it again!  At VTNZ we understand how hard this is for you, your families, those around you and your businesses but we thank you for all that you are doing to ensure we get through this period of time in the safest and healthiest possible way.

AUCKLAND REGION COVID-19 ALERT LEVEL 3 SERVICES AND OPENING HOURS

Please be aware that the Auckland region Level 3 restrictions apply to the following branches:

From Wednesday 12 August 2020 at 12pm the Auckland region will enter COVID-19 Alert Level 3. As VTNZ is deemed an essential service provider our branches will remain open but under strict health and safety procedures.

All Auckland branches will maintain their normal opening hours.  As per usual some will require bookings for certain inspection services.  For information about the opening hours and which services require bookings at our Auckland VTNZ branches please visit our VTNZ branch information pages.

In Alert Level 3, we can offer Warrant of Fitness (WoF), Certificate of Fitness (CoF), Heavy Certification inspections, and Vehicle Conditions Assessment (VCA) inspections.  We will be able to process Road User Charges and vehicle registration if needed in conjunction with a vehicle inspection.

In Alert Level 3 we are unable to offer driver licensing, driver testing, Basic Service or Pre-Purchase Assessments.  In addition, we are unable to offer Road User Charges, vehicle registration and other NZTA products or services unless aligned with a vehicle inspection.

COVID-19 Alert Level 3 Safety Procedures
Our main priority at VTNZ is to ensure the safety and wellbeing of our customers and our team members. We have made several operational changes at all our Level 3 opening branches.

In line with Ministry of Health recommendations, we will need you to follow strict health and safety procedures when visiting us for your vehicle inspection. To ensure you know what is happening we have outlined our Level 3 procedure below:

  1. Before visiting any VTNZ branch please ensure your vehicle is clutter free. To reduce the chance of infection, we will not be able to unload items from seats or boots to complete inspections.  We also ask that only one person comes to the branch with the vehicle.
  2. When arriving at a VTNZ branch please stay in your vehicle.  A VTNZ employee will come to you!
  3. We will ask for your name, address and contact phone number to put in our COVID-19 register should we need to contact you again.
  4. You will be asked a series of COVID-19 related questions.  Please do not be offended when we ask these questions as they are for the safety of everyone visiting our branches.
  5. If you are an account customer the VTNZ employee will take your order number or other unique identifier to process the transaction. If you are not an account customer then you will need to make a card payment (credit or debit) inside the Branch when directed to.
  6. When you reach the front of the queue you will be given instructions by our Automotive Technician as to what they require you to do whilst the inspection is taking place.  Please follow their instructions.

Our staff will be observing social distancing practices (under Alert Level 3 this is a minimum of 2 metres), wearing gloves and masks where appropriate and washing their hands between each inspection. We ask you to help us by observing these practices as well.  Our customer service team are now seated behind Perspex hygiene screens.  This is added protection for them and for you.

It is important to note that currently we can only accept card (debit or credit) or on account as a form of payment.  We cannot accept cash or cheques.

COVID-19 Alert Level 3 Driver Testing Services
During COVID-19 Alert Level 3 we are unable to offer any driver testing services.

For those that have a test booked to take place during Level 3 please do not worry.  NZTA and VTNZ will be in contact as soon as we can to let you know what is happening and to rebook your test.

Please visit our driver testing information page for further details.

REST OF NEW ZEALAND COVID-19 ALERT LEVEL 2 SERVICES AND OPENING HOURS

Please be aware that all VTNZ branches outside of the Auckland region will be following Level 2 restrictions and health and safety procedures.

From Wednesday 12 August all VTNZ branches outside of the Auckland region will be operating under COVID-19 Alert Level 2. This alert level enables all of our branches to be open but we will be under strict health and safety procedures.

Under Alert Level 2 we can offer all of our usual services including Warrant of Fitness (WoF), Certificate of Fitness (CoF), Heavy and Entry Certification, Vehicle Condition Assessment (VCA) inspections, Road User Charges, vehicle registration, driver licensing, driver testing and other NZTA products or services.

To see which of our VTNZ branches are open in your area, their opening hours and the services they provide, please regularly visit our branch finder to ensure you have the most up to date information.

COVID-19 Alert Level 2 General Health and Safety
As it always has been during all COVID-19 Alert Levels, our main priority at VTNZ is to ensure the safety and wellbeing of our customers and our team members. Operational changes are in place at our open branches.

All our staff will be observing social distancing practices (under Level 2 this is a minimum of 1 metre), wearing gloves and masks where appropriate and washing their hands between each inspection. We ask you to help us by observing these practices as well. Our customer service team are now seated behind Perspex hygiene screens. This is added protection for them and for you.

In addition, it is important to note that currently we can only accept card (debit or credit) or on account as a form of payment for all transactions. We cannot accept cash or cheques.

COVID-19 Alert Level 2 Safety Procedures For Vehicle Inspections
During Level 2 the following health and safety procedures apply to all vehicle inspections:

  1. Before visiting any VTNZ branch please ensure your vehicle is clutter free. To reduce the chance of infection, we will not be able to unload items from seats or boots to complete inspections.
  2. When arriving at a VTNZ branch please join the queue and stay in your vehicle. A VTNZ employee will come to you!
  3. We will ask for your name, address and contact phone number to put in our COVID-19 register should we need to contact you again.
  4. You will be asked a series of COVID-19 related questions.  Please do not be offended when we ask these questions as they are for the safety of everyone visiting our branches.
  5. If you are an account customer, the VTNZ employee will take your order number or other unique identifier to process the transaction. If you are not an account customer then you will need to make payment inside the Branch when directed to but please remember we can only accept card (debit or credit). We cannot accept cash or cheques.
  6. When you reach the front of the queue you will be given instructions by our Automotive Technician as to what they require you to do whilst the inspection is taking place. Please follow their instructions.

COVID-19 Alert Level 2 Safety Procedures For NZTA Products
Under Alert Level 2 we will offer services through our front counter.  This will include Road User Charges, vehicle registration, driver licensing and other NZTA products or services.  Inside our branch reception areas we will also be following strict health and safety procedures so please make sure you and your team are familiar with the steps below:

  1. On arrival at the branch you may be met at the entrance by a staff member (if you are not then our front counter team member will talk to you about the next two steps).
  2. We will ask for your name, address and contact phone number to put in our COVID-19 register should we need to contact your again.
  3. You will be asked a series of COVID-19 related questions. Please do not be offended when we ask these questions as they are for the safety of everyone visiting our branches.
  4. We will have limited waiting room and queuing areas so please come into reception on your own.
  5. Please read all signage, use the provided hand sanitiser and maintain one metre distance from our staff and other customers at all times when in the branch.
  6. Please follow floor markings to ensure social distancing. If there is no room inside, please wait outside until someone leaves before entering.
  7. It is preferable that you use your own pen for signing and completing any required paperwork. Please bring your own pen from your vehicle.
  8. As we have pointed out before it is important to note that currently we can only accept card (debit or credit) or on account as a form of payment. We cannot accept cash or cheques.

COVID-19 Alert Level 2 Safety Procedures For Driver Testing Services
During COVID-19 Alert Level 2 all driver testing services will continue to operate but under strict health and safety procedures.

*Please be aware, under COVID-19 Alert Level 2 support people and translators are not able to come on driving tests with applicants.  This is due to health and safety procedures.*

Please visit our driver testing information page before coming to a VTNZ branch for your driving test to ensure you know the procedure to follow.

GENERAL COVID-19 ALERT LEVEL 2 AND 3 INFORMATION

VTNZ Certified Repairer
All of our open VTNZ branches are drop-by for our WoF inspection services.  We will be managing our queues as efficiently as possible to ensure we get to our customers in a timely manner.

If you would rather book your vehicle in for a WoF inspection now could be the perfect time to try a VTNZ Certified Repairer near you.  VTNZ Certified Repairers offer you the best of both worlds – an independent WoF assessment and the expertise of your local highly skilled mechanics all in one location.

To see our network of VTNZ Certified Repairers and make a booking just click here.

Extensions on Expired Inspections and Documents
Because the vehicle inspection industry was unable to provide services to non-essential service vehicles during COVID-19 Alert Level 4 lockdown the NZTA announced a legislative change (effective 10 April) that provides temporary extensions to the following expired inspections and documents:

  • Warrants of Fitness (WoFs) and Certificates of Fitness (CoFs), driver licences, and vehicle certifications issued under the Vehicle Standards Compliance Rule that expired on or after 1 January 2020.
  • Endorsements (including drivers of passenger services and dangerous good endorsements held by some truck drivers) that expired on or after 1 March 2020.
  • It also provides a temporary suspension of the requirement to have a current vehicle licence (rego), if the vehicle licence expired on or after 1 January 2020.

This means that if the above have expired on or after the dates stated there is currently an extension in place up until 10 October 2020.

More information on the extensions applied by NZTA can be found on the NZTA FAQ page.

We’re committed to keeping you up to date with any changes that we need to make during this time and will post updates on our website, our social media channels and send further emails.  We ask that you regularly check vtnz.co.nz for information as this will be where we will post information first.

From everyone at VTNZ please take care of yourselves, your family and all of those around you

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